Terms and Conditions
By booking with us you agree to honour our terms and conditions policy.
Appointments made are reserved especially for you. We understand that things come up however due to the complexity of our work and the time it takes to complete the procedure, we do require a period of 5 days notice if you wish to cancel or change your booking date/time.
All booking Deposits are strictly Non-refundable and Non- transferable to any services. If you wish to cancel your appointment you will forfeit your deposit. If you cancel within a 5 day period, do not show up or are unable to attend your initial or touch up appointment you will forfeit your appointment and/or deposit. Last minute cancellations or no shows with not be tolerated as we are an extremely busy salon.If you are 15 minutes late your appointment may automatically be listed as a no show and will be cancelled, a new deposit will need to be made to secure any future bookings.
Please ensure you arrive on time for you scheduled appointment time.
Sometimes, unforeseen circumstances may arise that could force you to postpone or reschedule your procedure. Please understand that such changes affect not only your technician, but other clients as well. If you wish or need to reschedule your microblading appointment and you give us the minimal required notice time, we will hold your deposit for a period of 3 months only.
You are allowed 1 rescheduled booking, after 1 rescheduled booking you will forfeit your deposit.
Be advised free touch ups are only valid for 12 weeks after having your initial procedure done. If you require more then 1 touch up due to poor healing or compromised after care or if you get your touch up done outside of the 12 week period an additional fee will incur.
24 hours notice is required for any appointment time that is 1 hour or under. If the appropriate time is not given for your cancellation a 50% charge of your service amount will need to be paid before we can book a future appointment for you. We may also ask for a deposit to secure any future bookings.
Gift vouchers are strictly non refundable and non transferable.
Are results guaranteed?
NOTE: we do not have control over your body's healing process (healing is specific to each individual)
healed results do vary according to skins natural anatomy therefor we make no guarantees about how your brows will heal and the exact longevity of the pigment colour . you may need additional sessions for best results (at an additional charge). Various factors affect healed results and we do our best to provide you with the best service at the highest quality. please understand that this is not a permanent procedure, touch up work is required to keep your strokes and brows looking fresh.
Please read the FAQ's to determine if microblading is a good fit for you.